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Partnership Health Center Website Design Request for Proposals

5/17/2022

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Release Date: May 17, 2022
UPDATED Deadline to Submit Proposals: 5:00pm on June 14, 2022
 
Summary: 
Partnership Health Center is requesting proposals for an updated website to enhance user experience and reflect the high-quality services and care offered throughout the organization.
Background:
Partnership Health Center is a Missoula-based, non-profit Community Health Center offering a wide array of high-quality healthcare services to anyone in need, regardless of ability to pay. A division of Missoula County, PHC was founded in 1989 to help provide care to medically underserved populations in Missoula. 

After significant growth, PHC now serves over 16,000 unique patients annually at 5 different locations including the main clinic in downtown Missoula, a large clinic in Seeley Lake, MT, and satellite clinics at the Missoula Food Bank and Community Center, Poverello Homeless Shelter and Lowell Elementary School.  PHC also has a Behavioral Health provider presence at Willard High School.  PHC’s fully-integrated services include primary medical, dental, behavioral health and a large pharmacy. 

PHC is a patient-led organization.  The majority of the members of the board of directors are current PHC patients. Further, PHC staff regularly meets with a council of patients to gather their input and feedback about any aspect of their experience at PHC. Patient feedback was a primary driver for key requests within this RFP.

Finally, while access to high-quality healthcare services such as those offered at PHC clinics is important, we understand that such access to healthcare alone is insufficient to create sustained health and wellbeing in the communities we proudly serve.  Variables such as housing access, poverty, racism, and many others - commonly known as “social determinants of health” - have enormous influence on health and wellbeing.  PHC’s Innovations Department works closely with PHC clinical staff, leadership and community partners to address these upstream barriers to sustained wellbeing. 

Project Overview
Partnership Health Center is seeking a vendor partner to redesign and refresh our current website at https://www.partnershiphealthcenter.org as well as to host the site and oversee necessary ongoing, back-end security maintenance and updates. Interested vendors are asked to respond with a proposal to accomplish these tasks which includes timeline, cost, and deliverables. Desired features and functions are detailed below. PHC understands that details of this RFP may be subject to change upon vendor recommendation and / or research of more optimal solutions.  In your proposal, please feel free to suggest alternatives.

Primary objectives of the new website build are to ensure that the website meets the needs of priority audiences and accurately reflects the high-quality, patient-centered nature of all PHC services. PHC’s identified priority audiences, in order, are:  current and prospective patients, prospective staff, and current and potential community partners.  Information sought by any of these audiences should be readily available, clear, concise and easy to locate.

The majority of the current content on partnershiphealthcenter.org will be moved to the new website by the vendor.  PHC seeks a vendor who can manage this migration while re-organizing the migrated content into a new website structure that offers the user experience described above.  Further, PHC seeks a website structure that is conducive to growth.  PHC frequently adds new programs and new service offerings which need to be added to the website in manner which does not clutter the site or confuse users.  Specifically, the entire PHC Innovations Department, including all programs and service offerings within that, will need to be included in the new site.  PHC seeks a vendor who can offer a thoughtful site map/structure based on the information sharing needs of the organization which can be discussed in further detail with PHC’s Director of Communications at any prospective vendor’s request.

Once built, PHC Communications staff should be able to make edits to website content easily.  Regular content changes should not require coding skills.  In the event that a complex website change is required, PHC staff will work with the vendor to determine details, including cost, of the desired change.  PHC seeks a vendor that will respond in a timely, professional manner to such requests.

The vendor is asked to provide training to a small group of staff for how to make website content changes and how to ensure those updates are executed in a manner which maintains full ADA compliance. PHC also requests training materials to ensure that PHC can train new staff on how to update the website as that need emerges.  While PHC Communications staff will have primary oversight of the website, certain administrative staff such as Executive Assistants may also require basic training on how to make simple site content changes such as adding public meeting minutes to the site. 

On September 1st, 2020, PHC unveiled a new logo and brand standards. This roll out was the culmination of a significant internal discovery process designed to identify key brand elements that PHC staff and patients wish to communicate through all marketing and outreach materials.  Those elements include inclusivity, warmth, a welcoming atmosphere, state-of-the-art facilities and excellence in all aspects of service.  The PHC Style Guide will be made available to vendors as requested and as deemed appropriate by the Director of Communications. 

​PHC serves a diverse population of patients with a wide range of information and healthcare needs.  As such, it is paramount that the new website be extremely easy to navigate both on desktop and mobile platforms.  “Reducing Barriers to Access” is one of five areas of focus in PHC’s Strategic Plan; the website’s design should reflect that focus.  PHC Communications staff will handle all copy writing and general content strategy.   
PHC does not require photography for the website as efforts to develop a strong stock of photographs are already in progress.  PHC also does not require a custom-built site; pre-built site templates are preferred to help control project cost.

Desired Features and Functions of a new PHC Website

PHC surveyed both patients and staff to gain insights on their current experience with partnershiphealthcenter.org.  Survey findings were summarized and are reflected in the list of desired features and functionality below:
  • Full ADA compliance
  • Ability for PHC staff to make and preview simple alterations to the website with little to no coding experience
  • Flexibility for future feature additions as the organization grows
  • Extremely user-friendly navigation across desktop and mobile platforms
  • Navigation that is tailored to patients’ identified priorities for visiting the website:
    • Access to the Patient Portal (link to external site)
    • PHC Contact Information / Hours
    • Provider information and bios
    • Electronic document/form submission
  • User-friendly monetary donation page
  • Display of PHC Facebook feed and/or other form of integration with PHC digital presence (Facebook, Instagram, LinkedIn, Twitter).  Alternative suggestions are welcome.
  • Pop-up Alerts to communicate time-sensitive information to site visitors
  • Blog for news articles and other newsworthy information about PHC
  • Basic tool for highlighting upcoming events
  • Simple and seamless integration with web-based tools currently in use at PHC including IntakeQ, Luma Health, and the Healow Patient Portal
 
Back-end Management:
Please include a proposal for ongoing, back-end website support including security updates, website hosting, help with emergent issues and domain management assistance.  PHC requests specific information on tools used by the vendor to scan for vulnerabilities and planned frequency of such scans. Any security updates or enhancements conducted on the site by the vendor should trigger a report to PHC IT staff.

As a division of Missoula County, PHC may require the vendor to fill out a Missoula County IT Security Survey to ensure Missoula County security and IT standards are met.  Further details on security may be directed to Eric Halverson, contact information below, who will connect the prospective vendor to PHC IT staff.    

Websites We Admire
  • Anchorage Neighborhood Health Center: anhc.org
    • A favorite among PHC Communications Staff
  • Community Health Partners: chphealthmt.org
  • La Clinica:  Laclinicahealth.org

Team Roles
PHC Director of Communications, Eric Halverson, will be the primary point of contact for the vendor.   Amanda Ceaser, Communications and Outreach Coordinator, will coordinate closely on all aspects of this project and serve as a backup point of contact.  PHC will also involve the Executive Director and Board of Directors as needed.  The PHC IT department will work closely with prospective vendors to evaluate all security aspects of the proposal and ensure all security standards will be met and maintained. 

Eric Halverson, Director of Communications, can be reached at:
halversone@phc.missoula.mt.us  or (406) 258-4361 (direct line).
 
Submission Instructions:
Please submit all proposals to Eric Halverson at halversone@phc.missoula.mt.us by May 30th at 5:00pm.

Questions may also be directed to Eric Halverson as needed.  
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401 Railroad St. W 
Missoula, MT 59802

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We are conveniently located in downtown Missoula at 401 Railroad St. W. We are easily accessed from I-90 via the Orange Street Exit. PHC is also just blocks away from the Mountain Line Transfer Station, also located downtown.
This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.
 NOTICE OF NONDISCRIMINATION: 
Partnership Health Center does not discriminate against any person on the basis of race, color, national origin, disability, age, or sex (gender) in admission, or access to, or treatment, or employment in, its programs, services, or activities.  
Read the Full Notice:  Partnership Health Center Notice of Nondiscrimination
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Partnership Health Center
provides language assistance services, including translated documents and oral interpretation, to individuals with limited English proficiency. We provide assistance in the following languages:
Español  |  Tiếng Việt  |  繁體中文  |  한국어  |  Русский  |  العربية  |  Deutsch  |  Français  |  Tagalog  | ภาษาไทย  |  Norsk  |  Українська  |  Deitsch  |  Italiano  |  日本語 

Partnership Health Center respectfully acknowledges that we occupy the traditional homelands of the Séliš, Qĺispé, and Ktunaxa-Ksanka nations. We also recognize that these lands are a site of trade, medicine gathering, healing, and travel for other Native tribes in the area and is still home for many Indigenous people. We extend our gratitude for those who have stewarded this land since time immemorial.
 
We acknowledge that the health care system has played a role in the oppression of Indigenous peoples. We commit to ongoing learning about the impact of colonization on the health and wellbeing of Indigenous peoples, and we commit to meaningful action that reverses health inequities.

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  • Services
    • Medical
    • Dental
    • Behavioral Health >
      • Self-Care Resources
    • Pharmacy
    • Telehealth
    • Additional Services >
      • Medicare Wellness Visit
      • Montana Cancer Screening Program
      • Medical Legal Partnership
      • Certified Application Counselors
      • Sports Physicals
  • Patients
    • Appointments >
      • Online Scheduling
    • Forms
    • Financial Assistance >
      • Sliding Fee Scale
      • Good Faith Estimate
    • Patient Web Portal
    • Pay My Bill
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  • News & Events
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    • Provide Feedback